Return Policy for Tepsonic

Last Updated: October 27, 2023

At Tepsonic, we want our customers to be completely satisfied with their purchases. We understand that there may be situations where you need to return a product. Please take a moment to familiarize yourself with our Return Policy to ensure a smooth and hassle-free return process.

1. Eligibility for Returns:

We accept returns within 30 days from the date of delivery for most products. To be eligible for a return, the following conditions must be met:

• The product must be in its original condition, including all original packaging, accessories, and documentation.
• The product must be unused, unaltered, and undamaged.
• For health and hygiene reasons, certain items such as earphones, headphones, and personal care products are non-returnable if opened unless they are found to be defective.

2. Return Process:

To initiate a return, please follow these steps:

• Contact our customer support team at info@tepsonic.com or through our Contact Us page to request a Return Authorization (RA) number.
• Clearly mark the RA number on the outside of the package you are returning.
• Pack the product securely, including all original packaging, accessories, and documentation.
• Ship the product to the address provided when you receive your RA number. Customers are responsible for return shipping costs unless the product is defective or an error occurred on our part.

3. Refund or Replacement:

Once we receive the returned product and inspect it to ensure it meets our return policy criteria, you may choose one of the following options:

• Refund: If you prefer a refund, we will process it to the original payment method used during the purchase. Please allow up to 7 business days for the refund to be processed.
• Replacement: If you would like a replacement for the returned product, we will ship it to you at no additional cost.

4. Defective or Incorrect Products:

If you receive a defective product or an incorrect item due to an error on our part, please contact us immediately. We will arrange for a return, replacement, or refund, and we will cover the return shipping costs.

5. Non-Returnable Items:

Certain products cannot be returned for hygiene or safety reasons. These include:

• Opened earphones, headphones, and personal care items (unless they are found to be defective).
• Products that have been damaged, altered, or are not in their original condition.

6. Restocking Fee:

We reserve the right to charge a restocking fee of up to 15% for returned products that are not in their original condition, have missing parts, or are damaged due to customer handling.

7. Contact Us:

If you have any questions or need assistance with your return, please don’t hesitate to contact our customer support team. You can reach us via email at info@tepsonic.com or through our Contact Us page on our website.

We value your satisfaction and will do our best to make the return process as smooth and efficient as possible.

Note: Tepsonic reserves the right to update and modify this Return Policy as needed. Any changes will be reflected on this page.